July 20, 2020
Social Security Is Available By Phone
§ Social Security remains committed to providing uninterrupted benefits and vital services for our public. We want people to know we are ready and able to help them by phone with most Social Security matters!
§ Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and/or online.
§ Your clients can speak with a representative by calling us at 800-772-1213 8am to 5:30pm weekdays, or contacting a local office by phone (or fax) from 9am to 4pm weekdays. All local office phone and fax numbers can be found online at www.ssa.gov/locator.
Social Security Is Available Online – NEW Services Now in Ohio!
§Please encourage clients to call or take advantage of our secure and convenient online services to:
oUse the mySocialSecurity account to estimate benefits, check the status of an application/appeal, or print a benefit verification letter;
oNew in Ohio: Request a replacement Social Security card using the mySocialSecurity account;
oNew:Upload forms/documents for Medicare Part B Special Enrollment Period online!! Go to www.ssa.gov/medicare and scroll down to “Already Enrolled in Medicare” or go directly to www.ssa.gov/Medicare-PartB-SEP.
§Our updated retirement hub page www.ssa.gov/retire is easy to follow, with Learn-Apply-Manage sections. The retirement page also links directly to our calculators which help you drill down into benefit information!
Social Security Deadline Extensions in the Pandemic
§We know that getting medical and other documentation can be difficult due to the pandemic. We continue to extend deadlines wherever possible.
§If clients have missed a deadline, please have them call the local office to discuss their individual situation.
Source: Social Security Public Affairs