Ohio SMP has worked with Senior Medicare Patrol’s around the country to gather information on how to keep beneficiaries safe from rampant Durable Medical Equipment (DME) Scams also know as the Brace Scam.  Keep your benefits and Medicare as a whole safe by following these steps if you receive unwanted medical equipment in the mail!

1. DO NOT OPEN THE PACKAGE OR BOX

DO NOT SIGN FOR THE PACKAGE OR BOX!

DO NOT TAKE THE PACKAGE OR BOX TO A UPS OR FEDEX OFFICE!

YOU HAVE THE RIGHT TO REFUSE DELIVERY OF A PACKAGE OR BOX.

2.     If you received the package or box from UPS, call their Customer Service line (1-800-742-5877), say the word “agent” or press 0 (zero) to speak to an agent, and tell them you want to have UPS pick up the package because you do not accept delivery. The agent will instruct you on what information s/he needs so they can come back to your home and pick-up the box or package. Do NOT take the package or box to a UPS office.  Report this fraud to UPS by e-mailing them at fraud@ups.com.

3.     If you received the package or box from FedEx, call their Customer Service line (1-800-463-3339), say the word “agent” or press 0 (zero) to speak to an agent, and tell them you want to have FedEx pick up the package because you do not accept delivery. The agent will instruct you on what information s/he needs so they can come back to your home and pick-up the box or package.  Do NOT take the package or box to a FedEx office.

4.     If you received the package or box from Amazon, and you have an Amazon account that you believe has been compromised, call their Customer Service line (1-888-280-4331),  say the word “agent” to speak to an agent, and tell them the issue with the package.  If you believe your credit card has been compromised, report this fraud to your bank or credit card company.  If you do not have an Amazon account and received the item in error, it is Amazon’s policy that you can donate, keep or dispose of the item as you wish.

5.     Call 1-800-MEDICARE (1-800-633-4227) to report the DME fraud.  Follow their instructions.

6.     Check your Medicare Summary Notice (MSN).  If you see an item on your MSN where Medicare was charged for a brace or other durable medical equipment that neither you nor your doctor ordered, call the Ohio SMP immediately (513-458-5515 or 1-800-488-6070) to report this fraud to us.